American workers are increasingly integrating artificial intelligence into their daily jobs, according to a recent poll. About 12% of employed adults reported using AI every day, based on a Gallup Workforce survey that included over 22,000 U.S. workers.
The results indicate that around a quarter of respondents use AI at least several times a week, and nearly half utilize it a few times a year. This marks a notable increase from the 21% who reported similar usage in 2023. The surge is largely attributed to the rise of generative AI tools like ChatGPT, which allow users to complete tasks such as writing emails or answering questions more efficiently.
For instance, Home Depot associate Gene Walinski, 70, frequently relies on an AI assistant on his phone to answer customer queries about electrical supplies at his Florida store. He believes that without this tool, he’d struggle to respond to customers, leading to confusion and dissatisfaction.
While AI adoption is growing across various sectors, it’s particularly prominent in technology. About 60% of tech workers report using AI regularly, with nearly 30% doing so daily. However, there are signs that this rise may be stabilizing after rapid growth between 2024 and 2025.
In finance, workers like 28-year-old Andrea Tanzi utilize AI daily for streamlining documents, significantly reducing the time spent on tedious tasks. He references the internal AI chatbot, Erica, which aids in administrative work.
In education, art teacher Joyce Hatzidakis, 60, uses AI tools to refine her communications with parents, allowing her to adjust the tone and clarity of her messages. She believes this has led to fewer complaints from parents.
Another survey from Gallup found that around 60% of employees using AI are relying on chatbots or virtual assistants. Many users cite benefits such as idea generation and learning new information.
However, the push for AI in workplaces is met with mixed opinions among economists. Some argue that while AI may improve productivity, the impact on employment remains uncertain. Sam Manning, a fellow at the Centre for the Governance of AI, notes that highly educated workers are generally more adaptable to AI disruptions. Conversely, about 6.1 million workers, primarily in administrative roles, may struggle to transition if their jobs become automated.
Interestingly, a separate survey revealed that despite rising AI usage, most employees don’t feel threatened by the likelihood of losing their jobs to technology. For example, Rev. Michael Bingham, a pastor in Florida, values human connection greatly and rejects the idea of using AI for writing sermons.
AI’s prevalence appears lower in service-oriented sectors like retail and healthcare. Walinski, who moved from a long career in the auto industry to Home Depot, feels secure in his job and believes that the personal touch is what truly matters in customer service.
Gallup’s workforce surveys involve a random sampling of employed adults across the U.S. The most recent one was conducted between October 30 and November 13, 2025, with a margin of error of ±1 percentage point.
