Moving to a new home can be an exciting yet stressful experience, and as you prepare for this big life change, it’s important to be aware of potential pitfalls, especially when it comes to choosing a moving company.
Unfortunately, moving scams are more common than you might think and can turn an enjoyable move into a nightmare. By understanding the risks and taking precautions, you can protect yourself and ensure a smooth transition into your new home.
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The shocking truth about moving scams
Moving scams remain a big problem, especially during the peak moving season from May to August. In 2023, the Better Business Bureau (BBB) 5,918 Complaints Mover scams. Consumers who fell victim to a moving scam in 2023 and reported it to the BBB Scam Tracker lost an average of $350.
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6 types of moving scams
Scammers have developed many different methods to trick unsuspecting movers, so you can stay vigilant and protect yourself by watching out for some common scams, including:
1) Stolen Goods: The movers will load the truck and then disappear with your belongings.
2) Misquoting: Movers will ask for extra fees on the day of the move due to unforeseen circumstances.
3) Non-refundable deposit: The scammers never show up after taking the deposit.
4) Non-participation: The movers never show up after receiving a large advance payment.
5) Last minute changes and fees: Unexpected charges for additional labor or supplies
6) Hostage Load: After loading your belongings, the movers will demand more money and refuse to unload until it is paid.
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Warning signs of moving scams
Recognizing the warning signs early can help you avoid becoming a victim of a moving scam. Here are some key warning signs to look out for:
- There is No addressOn the website
- no US Department of Transportation NumberA DOT number is a unique identifier that the Department of Transportation assigns to commercial vehicles and moving companies. This number helps track safety records and ensure the company is registered and following regulations. If a moving company does not have a DOT number, it can be a sign that the company is not legitimate or properly regulated, which is a red flag for fraud.
- Quotes are given over the phone instead of in-person or video walk-throughs.
- The movers arrive in a rental truck. instead of company branded vehicles.
- Request a Signature Blank or incomplete forms
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How to protect yourself
It’s important to take proactive steps to keep your move safe. Here are some strategies to avoid becoming a victim of a moving scam:
Investigate thoroughly: Use resources like Federal Motor Carrier Safety Administration (FMCSA) Database, ATA MSC ProMover Directory and BBB Profile
Get a multiple visit quote: Get at least three quotes and be wary of quotes that are significantly low.
Keep a paper trail: Get all quotes, inventory, service orders, bills of lading, etc. in writing
Make an inventory of your belongings. Create detailed inventory and take time-stamped photos and videos
Please use your credit card to pay: Avoid cash, gift cards, and cash transfer apps
Supervise the move: Be present or have a trusted representative present during loading and unloading
Use a tracking device: Consider using apple Air Tag or a similar Bluetooth tracker to keep an eye on your possessions while you’re on the move
Understanding your rights: Review the FMCSA booklet on quotes, invoices, and liability for loss or damage.
Check out the company: Verify that you have a physical address, US DOT number, and proper licensing.
Beware of large upfront payments: A security deposit is standard, but be wary if you’re asked for a large amount before your moving date.
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Movers putting tape on moving boxes (Kurt “Cyberguy” Knutson)
What to do if you are a victim of fraud
Despite your best efforts, it’s possible to become a victim of a moving scam, and if this happens, it’s important to act quickly and know your options for redress.
1) Files Online Complaints to FMCSA or call the hotline at 888-368-7238
2) Report it U.S. Department of Transportation Office of Inspector General online or call the hotline at 800-424-9071
3) Submit a report BBB Scam Tracker
4) Notify your state attorney general or consumer protection department.
5) If items or money are stolen, contact your local police
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Important points about the cart
Moving can be a stressful experience, and the threat of scams makes it even more unsettling. But by staying informed and taking proactive measures, you can significantly reduce your risk of falling victim to a moving scam. Following the guidelines outlined in this article and maintaining a cautious approach will ensure a smoother and safer moving experience. Remember, taking the time to choose a trustworthy moving company is one of the most important steps you can take to protect yourself and your belongings during this important transition in your life.
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