pnc bank plans to invest $1 billion to open more than 100 new locations and renovate 1,200 existing locations by 2028.
PNC Bank currently has approximately 2,300 physical stores nationwide, it said in an announcement Wednesday (February 14). press release.
With this investment, the bank will expand the reach of its branch network by building and opening new branches in Austin, Dallas, Denver, Houston, Miami, San Antonio and other key locations, according to the release.
“Our branch network is the heart of our retail business, providing friendly and convenient service to the millions of customers who walk through our doors each month.” alex overstromsaid PNC Head of Retail Banking in a release.
In addition to brick-and-mortar branches, PNC Bank provides customers with access to 60,000 proprietary and affiliated ATMs, online and mobile banking platforms, and customer care centers, according to the release.
“As one of the largest retail banks in the United States, our expansive branch network, along with other core banking channels, plays a critical role in how we serve and provide solutions to customers across the United States. ,” Oberstrom said in the release.
Several of the nation’s largest banks are adding brick-and-mortar locations and upgrading existing branches and plan to do so over the next few years, PYMNTS reported Thursday (February 8).
For example, on February 6, it was reported that: JP Morgan Chase We plan to open more than 500 new bank branches over the next three years, adding to our existing 4,897 branches and expanding our presence in under-represented areas.
JPMorgan Chase also plans to renovate about 1,700 existing branches across the U.S. and hire 3,500 additional employees for its branch network.
PYMNTS Intelligence finds that many customers still prefer opening new accounts in person at a bank’s physical branch, where they can receive more support and better understand the bank’s policies and fee structure. discovered.
Additionally, 55% of customers say relationships are a key factor in their loyalty to a financial services provider, according to PYMNTS Intelligence and Research’s “Banking Evolution from Digital Plus Physical to Digital Everywhere” . NCR collaboration.
