Would you like to fly AI?
Qatar Airways will add virtual flight attendants as “digital human flight attendants” to support customers at the airport and on board.
The female faux staff, dubbed Sama 2.0, was unveiled at the major ITB Berlin trade show this week.Airlines have demonstrated that customers can talk to Sama into their phones answer On a large screen like a kiosk, video program.
Airline claims Virtual flight attendants are also accessible Through a metaverse called Qversethe Qatar app is the first AI-powered customer assistance of its kind.
According to a statement from the airline and developer UneeQ, the digital helper, whose name means “sky” in Arabic, combines “technology, empathy and personalization” to create “engaging and engaging designs that mirror human conversation.” It claims to provide “easy interaction.”
It is designed to learn from customer behavior through “comprehensive visual interactions” and “help passengers design curated travel experiences.”
The Flyers can get the most out of Sama by leveraging Qatar’s Qverse. From there, the virtual helper can guide passengers through her 3D map rendering of the airport or answer travel-related questions, for example. Regarding baggage, check-in, etc. Executes in real time as you type or speak into the chat module.
The assistant currently only speaks English, but will be fluent in other languages, including Arabic, by the second half of this year.
“This is a monumental point not only for Qatar Airways but also for the industry as a whole as we spearhead the successful synergy between technology and relationships,” said Babar Rahman, vice president of marketing at the airline. “It’s going to be approachable and friendly,” he added. ”
