Sweetgreen's new technology allows customers to order and take away food in less than four minutes. TikTok users have their say on this.
The Los Angeles-based fast food chain implemented a new process in 2016. north carolina The Charlotte store officially opened last week, but with a twist.
Sweetgreen communications specialist Jamie Schechter told Fox News Digital that the store will feature the brand's Infinite Kitchen technology, giving customers a better experience at the popular lunch spot. Ta.
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“This culinary co-pilot will help prepare plates, salads, and bowls, allowing our team to focus on connecting with guests, fresh preparation, and the finishing touches to each order,” she says. I did.
A TikTok video Kyla DeRienzo made after ordering a meal on the spot showed her co-pilot watching a robot-like machine prepare the meal. (See the video at the top of this article.)
One customer said Sweetgreen delivered their order within four minutes. (Kyla DeRienzo)
She told Fox News Digital that Sweetgreen employees were “busy working to make sure we had plenty of ingredients.”
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Sweetgreen's Schechter said the technology will allow customers to complete orders in-store within four minutes.
“Infinite Kitchen is designed to improve order accuracy and portion consistency, minimize food waste, and give teams more time to engage with new and returning customers,” she says. I did.
Sweetgreen's “Infinite Kitchen” technology moves ingredients into bowls and down the line before employees put the finishing touches on orders. (Kyla DeRienzo)
DeRienzo, 33, a communications specialist and fitness instructor, was pleased with the prompt service.
She entered the store, placed her order on a tablet, and was then directed to a pickup area on the other side of the store.
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“While waiting, customers can see the Infinite Kitchen, which is the large machine shown where the salads are made,” she said.
DeRienzo said staff members were mixing bowls at the end of the machine and handing them to customers.
The employee removed the bowl from the machine and mixed the salad before handing the order to the customer. (Kyla DeRienzo)
It took her less than three minutes to finish her steakhouse chopped salad. He said it was an improvement from his visit to Chicago's Sweetgreen store last month, when it took about 10 minutes.
“This is new technology that you don't see a lot in quick-service restaurants, and I think some people are uncomfortable with it because there's a theory that robots are taking jobs away from people,” she says.
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“The reality is there were just as many workers there as any other place I've been.”
DeRienzo simply said, “Who wouldn't want to get better orders, faster?”
A TikTok video has sparked discussion online, showcasing the fast food chain's new technology that makes the food takeout process faster and smoother. (Kyla DeRienzo)
TikTok users posted in the comments section of DeRienzo's video, which has been viewed more than 161,000 times.
One user said, “I went to Chipotle today and it took 26 seconds to complete my order.”
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Another joked: “Absolutely not. I like pushy servers.”
The Charlotte, N.C., Sweetgreen store is not the first to use Infinite Kitchen technology.
Others brought up the idea that machines could eliminate jobs, with one person writing: “Replacing jobs with machines. Great.”
The Charlotte, N.C., Sweetgreen store is not the first to use this “Infinite Kitchen” technology.
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Sweetgreen plans to open 23 to 27 new restaurants in 2024, seven of which will be equipped with the technology, the brand's chief financial officer Mitch Liebach said on an earnings call earlier this year. He said it was planned.
