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UnitedHealth CEO details cyberattack root, working 24/7 to ‘fix this’

UnitedHealth Group CEO Andrew Whitty has revealed new details about a cyberattack on the company’s Change Healthcare unit earlier this year, saying the company had to shut down its systems following a widespread outage caused by the attack. He said he is working around the clock to fully restore the area.

In prepared remarks before the Senate Finance Committee on Monday, Whitty said the perpetrator of the Feb. 21 hack was a cybercriminal known as Blackcat or ALPHV. Check previous reports A ransomware group took credit for the attack.

UnitedHealth Group CEO Andrew Whitty arrives for a Senate Finance Committee hearing on Wednesday, May 1, 2024 in Washington, DC. (Al Drago/Bloomberg via Getty Images/Getty Images)

The CEO said that cybersecurity experts are still investigating the hack, but so far they have determined that the criminals were able to deploy the ransomware nine days prior to deploying it through a remote access portal that does not have multi-access capabilities. , said it could confirm that compromised credentials were used to access Change’s systems. Factor authentication.

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Whitty said it could be months before UnitedHealth understands the full extent of the data breach, adding that the company has “protected health information (PHI) that may cover a significant portion of the population of the United States.” “We discovered a file containing personally identifiable information (PII).” . ”

UnitedHealth expects to suffer $1.6 billion in losses this year from February’s cyberattack. ((Photo illustration by Sheldon Cooper/SOPA Images/LightRocket via Getty Images) / Getty Images)

A cyberattack on Change, a provider of healthcare billing and data systems and a key node in the U.S. healthcare system, disrupts payments to doctors and healthcare facilities nationwide for a month and provides more services. A local health center was severely damaged. 30 million poor and uninsured patients.

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UnitedHealth reported earlier this month that the hack is expected to cost the company $1.6 billion this year.

ticker safety last change change %
UNH United Health Group Co., Ltd. 486.86 +3.16 +0.65%

United Health Group Co., Ltd.

Roger Connor, CEO of UnitedHealth’s OptumInsight division, which operates Change, said at the time that Change’s pharmacy billing and payment management business was 80% functional and that the company planned to bring more products online in the coming weeks. He said there is. The company believes Change will return to baseline performance next year.

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“We have been working 24/7 since the day of the incident and have committed the full resources of UnitedHealth Group to all aspects of the response and recovery efforts,” Whitty told lawmakers Monday. “I want this committee and the American people to know that the people at UnitedHealth Group will not rest and I will not rest until we solve this problem.”

Reuters contributed to this report.

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