Winter weather can throw a wrench into travel plans, but it’s good to know that US airlines are required to give refunds if flights get canceled.
A significant storm hit multiple regions on Saturday, leading to the cancellation of over 12,200 flights by the weekend’s end. Forecasters have indicated that this storm could mirror the severity of a hurricane, particularly in icy areas.
Here’s a quick guide for those traveling during this disruptive winter season.
Please pay attention to the weather forecast
Airlines often allow passengers to postpone their travel without fees when they anticipate bad weather. Check online for your airline’s “travel alert” or similar notifications.
For instance, American Airlines announced it would waive change fees for those impacted by the storm and is adding extra flights across the country to assist travelers afterward.
Check before going to the airport
Before you head to the airport, it’s wise to check your airline’s app to confirm whether flights are still running.
Remember, cancellations can happen hours or even days before your scheduled departure. By noon on Saturday, airlines had already canceled over 1,000 flights expected for Sunday, according to a flight-tracking service.
In Oklahoma, the main airport halted all flights on Saturday, with more than 700 departures and a similar number of arrivals canceled at Dallas-Fort Worth International Airport. Disruptions also occurred in Chicago, Atlanta, Nashville, and Charlotte.
As the storm intensified on Sunday, nearly all flights from Ronald Reagan Washington National Airport scheduled for that day—around 95%—had been canceled by late Saturday afternoon. Significant delays were expected in Charlotte, Atlanta, and New York’s airports, including JFK and LaGuardia, where 87% of Sunday flights faced cancellations.
My flight has been canceled, what should I do?
If you’re already at the airport, just stand in line and talk to a customer service representative. If you’re at home or in a hotel, it’s best to reach out to your airline’s reservations team either by phone or online. While waiting, research other flight options.
Most airlines will rebook you on a different flight for no extra fee, though this is dependent on availability.
Can I book on another airline?
Yes, but keep in mind that the airline isn’t required to place you on a different carrier’s flight. Many major airlines may direct you to partners, but this can be inconsistent.
Is there a refund obligation?
If your flight is canceled and you choose not to travel or find an alternative, the airline must refund your money, even for non-refundable tickets. The reason for the cancellation doesn’t matter.
While airlines may suggest travel credits, you’re entitled to a full refund, including for any baggage fees or additional charges that you couldn’t use.
When will I receive my refund?
According to the U.S. Department of Transportation, if you paid by credit card, expect a refund within seven business days after you refuse a new flight or voucher from the airline. If you used cash or check, it could take up to 20 calendar days.
What else does my airline cover?
U.S. airlines aren’t mandated to cover meals or lodging for passengers if a flight is canceled due to factors beyond their control, like bad weather.
However, each airline has its own policies to assist passengers stranded due to “controllable” cancellations. This could result from maintenance issues, staffing shortages, or tech failures. The Department of Transportation monitors these commitments, and travelers can check each airline’s policies online.
Other tips
Kyle Potter, the executive editor of Thrifty Traveler magazine, advises that if you’re apprehensive about potential weather disruptions, think about booking a backup flight. Some airlines stand out as better options, offering full refunds if you cancel within 24 hours of making the reservation.
During severe weather, customer service lines can become quite busy. If you’re flying with someone who has a higher frequent flyer status, you might find it helpful to use the airline’s priority number. Additionally, checking the international support number for your airline may lead to quicker assistance for rebooking.
