Sainsbury’s has resolved a technical issue that led to the cancellation of online grocery deliveries and in-store card payments on Saturday.
The supermarket chain was unable to process a “vast majority” of online orders after an overnight software update caused issues that affected some stores, online grocery services and the ability to contact customers.
Tesco has also resolved a technical issue that affected some deliveries on Saturday. The issue did not affect in-store shopping or online ordering, but was unrelated to the issue affecting Sainsbury’s.
A Sainsbury’s spokesperson said: “We can confirm that contactless payments are now back up and running in all our stores, along with all other payment methods.” Our online grocery ordering system is operating as usual and you can always order for delivery starting tomorrow. ”
The company said Saturday morning that it was “working hard to resolve the issue” and apologized to customers whose deliveries were affected.
Earlier on Saturday, a Tesco spokesperson said: “While the majority of online orders are being delivered as normal, we experienced a technical issue earlier today which forced us to cancel a small number of orders.” . We are contacting affected customers directly and apologize for any inconvenience this may cause. ”
Argos, owned by Sainsbury’s, was also affected by the software update, which may have caused customers to have problems ordering new products or receiving orders in-store. It said there may be delays in processing Saturday orders.
One customer told PA Mediashe that a “very important” order was due to be delivered on Saturday morning, but it was never delivered. Yvonne, 56, from the Reading area, said: “The main problem I see with this is the lack of communication from Sainsbury’s to its customers.
“It was clear that something had gone wrong since 7 a.m. is the normal time for sending out receipts. [but there was] There was no statement until about 8:30 and it seemed only on social media which not all customers have.
“[It] They should have emailed or texted the customer, which would have been helpful for someone like me who expected early morning delivery. ”
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Last month, Sainsbury’s announced its decision to make more use of automated checkouts, warehouse robots and AI predictive tools to ensure stores are properly stocked as part of a £1bn cost-cutting drive over the next three years.
Sainsbury’s chief executive Simon Roberts said the group’s “legacy systems” were slowing down its business and causing unnecessary waste. “We have to find better ways to do things,” he said.
