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H&R Block said it experienced a technology outage on Monday that temporarily prevented thousands of last-minute taxpayers from filing their returns.
Some people who purchased H&R Block software and downloaded it to their computers were unable to file their returns electronically. H&R Block said people using its software through a web browser or working directly with tax professionals were not affected.
H&R Block offices in Miami, Florida, on December 22, 2017, the day President Donald Trump signed the Republican tax cut bill in Washington, DC. (Photo by Joe Radle/Getty Images/Getty Images)
The outage began around 9pm on Sunday and lasted through most of Monday. An H&R Block spokesperson said the company had resolved the issue by about 4 p.m. Monday. We are notifying customers through in-product messages and letting people who call customer service know that they can now electronically file their returns.
The deadline for filing tax returns for all but two U.S. states is Monday at 11:59 p.m. Millions of Americans rely on online tax preparation services to help them fill out the appropriate forms and submit them to the Internal Revenue Service.
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H&R Block, one of the largest tax preparation companies, told some customers experiencing problems that they could print forms and mail them to the IRS. The IRS encourages electronic filing and warns that processing paper returns can take several weeks. Paper filers who owe a refund may experience delays in receiving their refund.
| ticker | safety | last | change | change % |
|---|---|---|---|---|
| HRB | H&R Block Co., Ltd. | 46.32 | +0.06 | +0.13% |
H&R Block said it had received about 2,000 inquiries related to the technology failure. More than 20 million taxpayers filed returns with H&R Block last year.
Users posted on social media that they were getting error messages and repeated pending credit card charges despite repeated attempts.
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Many taxpayers postpone paying their taxes. Penalties for late filing and interest on the balance will be levied one day after the tax date.
A view of the Internal Revenue Service (IRS) building on January 24, 2023 in Washington, DC. (Stephanie Reynolds/AFP via Getty Images/Getty Images)
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Separately, the U.S. Treasury Department on Monday said it had met its goal of 100,000 taxpayers filing returns by noon Sunday as part of the Direct File pilot program, with more than 50,000 taxpayers filing returns in the past week. The taxpayer announced that he had filed his return. Eligible taxpayers in all 12 test states can file a simple tax return using Direct File until Monday at 11:59 p.m., and Massachusetts taxpayers until Wednesday. Taxpayers filing more complex returns can do so for free with an IRS Free File partner online or using an IRS fillable form.
