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United Airlines reportedly apologised to a woman who claimed that she had left her “humiliating” during the flight earlier this month, asking members of the flight crew to remove the ventilator of her infant son.
Melissa Sotomayor posted a video of the current Tiktoku, recounting the March 8 flight from Tampa, Florida to Newark, New Jersey, that the crew tried to separate her 21-month-old son. Ventilator and tracheotomy tubehe relies on it and stows the device so that the plane can take off.
“This message is for United Airlines,” Sotomayor said in the video. “The way you treated my son while trying to get home from Tampa to Newark was absolutely ridiculous.”
Fox News Digital contacted United Airlines for comment but did not immediately respond.
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Melissa Sotomayor said she had no problem flying to Tampa with her infant son, but on her return to the New Jersey flight crew, she asked her son to remove the ventilator, despite showing that he was exempt from flying. (aaronp/bauer-griffin/gc images, file/getty images)
United told NBC News that they had contacted Sotomayor, saying they “addressed her concerns and apologized for any complaints she may have experienced.” Sotomayor told the outlet he does not believe the airline's apology was “honesty.”
in Nearly 10 minutes of videoSotomayor, who has received over 1.2 million views, said her son is “medically complicated” after being born early at 22 weeks of pregnancy.
Sotomayor said his son received medical clearance and documents that he could fly safely from the airline and his doctors, namely the pulmonary and pediatrician. She said they had no issues with their flight to Tampa, only problems with their return home.
Sotomayor said the United flight crew made her feel “disgraced” and “humiliated.” (istock / istock)
When a flight attendant told her to separate her son from the machine, Sotomayor said he couldn't because “they keep him alive” he presented the document.
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A second flight attendant then approached and told her that if she did not comply, they might have to move her seat, Sotomayor said. Her mother then showed the document again and said her seat was chosen by the airline's accessibility department before the flight.
Sotomayor said in the video that she would not unite again. (Andia/Universal Images Group Getty Images, File/Getty Images)
The third flight attendant then told her to remove the device, saying that his son would be fine until he was in the air at a sufficient altitude. Sotomayor said she refused.
A nearby passenger intervened and apologised for how the flight crew was treating her, Sotomayor said.
However, the captain was involved and told Sotomayor that she was “difficult,” his mother told the video.
| Ticker | safety | last | change | change % |
|---|---|---|---|---|
| ual | United Airlines Holdings Inc. | 74.87 | +0.83 |
+1.12% |
Sotomayor said he showed the document to the captain who continued to insist that his son's medical equipment was dangerous to other passengers and sons and that he didn't follow Federal Aviation Administration (FAA) guidelines.
“The way we were spoken, I was really upset by the way we were humiliated in front of others,” Sotomayor said. “The captain spoke to me as if I was intentionally putting my son in danger. They didn't want to listen to the fact that my son relied on this equipment to keep him alive.”
According to Sotomayor, the flight finally took off more than an hour later.
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“I felt like these airlines were so downplayed, well, United Airlines,” she said.
