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Bankrupt AI Company Builder.ai’s Bots Turned Out to Be Indian Workers

Bankrupt AI Company Builder.ai's Bots Turned Out to Be Indian Workers

Builder.ai Faces Bankruptcy Amid Shocking Revelations

The tech community is in disbelief as Builder.ai, which was once celebrated as a promising AI startup, has filed for bankruptcy. This dramatic turn comes after it was revealed that the company’s so-called AI capabilities were actually powered by a team of Indian workers.

Builder.ai, a UK-based startup valued at $1.5 billion and backed by investors like Microsoft and the Qatar Investment Authority, has seen its downfall accelerate after a major lender, Viola Credit, withdrew $37 million from its account. This left the company scrambling with just $5 million to operate, affecting its business across five countries.

Since its inception in 2016, Builder.ai marketed itself as an innovative platform that helps businesses develop custom applications with minimal coding required. It had successfully raised over $450 million from notable investors, including the World Bank’s IFC and SoftBank’s Deepcore Incubator.

However, the illusion of an advanced AI was shattered when former employees expressed concerns about inflated sales numbers during meetings with investors. This raised alarm bells among investors, resulting in management changes and a significant loss of trust.

The most damaging claim came from Linas Beliūnas, a director at Zero Hash, who disclosed that the development work was done by a group of Indian developers posing as AI. He emphasized that founder Sachin Dev Duggal had maintained this ruse for eight years, misleading investors with exaggerated income statements.

Such deception has been referred to as “AI cleaning,” where human labor is masked as artificial intelligence output. This trend has surfaced amid a broader scrutiny of companies that exaggerate their AI capabilities. For instance, Amazon’s “Just Walk Out” technology has faced criticism, with reports suggesting that a large portion of the process still relies on human oversight.

The Qatar Investment Authority, which invested $250 million two years ago, stands to lose significantly in this fallout. Builder.ai’s bankruptcy reflects an unsettling pattern in the startup landscape, where many companies chase growth fueled by hype rather than sound financial practices.

In light of these developments, Manpreet Ratia, who had taken over as CEO from Duggal earlier this year, has been dismissed along with most employees. The company has initiated bankruptcy proceedings in several regions, including the UK, US, UAE, Singapore, and India.

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