In 2016, Amazon touted its miraculous grocery store automation technology that would allow people to “just go”, but the company later revealed that it was powered by 1,000 workers living in India. Admitted.
Roughly half of Amazon Fresh stores in the U.S. used to use the Just Walk Out program, and the company announced it will now use the program. phase out Supports high-tech carts with scanner screens.
The giant company’s decision was first reported by the Information.
Amazon spokesperson Carly Golden Said Customers say they want to know the total cost of an item when shopping.
Some customers reported on social media that it took several hours for their receipt to arrive after they left an Amazon Fresh store. As it turned out, the delay was caused by an employee based in India reviewing the video to ensure customers were being charged for the correct items.
“In theory it’s all automatic, but I wouldn’t be surprised if there were human checks.” Posted Dan Barker Social Media 2021.
“He said the receipt arrived two hours after the visit,” he added. “At Amazon, which is very ‘real-time’, I can’t think of any reason why this would happen unless 1) there’s some unusually heavy computer processing going on that can’t be done in real-time, and b) there’s some kind of human check.” not. ”
A 2022 analysis found that 700 out of 1,000 purchases require human review, but Amazon disputes that claim, saying it only helps train machine learning models. are doing.
Some critics said Amazon simply replaced high-wage jobs in the United States with low-wage jobs in India.
“Ultimately, Amazon’s AI Just Walk Out Stores were just a ploy to get more customers to shop in its stores while aggressively undermining the local job market.” answered One person criticized X, the platform formerly known as Twitter.
“AI may just Become a virtual worker in India, underpaid and overworked. ” read Another reply.
“It’s so dystopian.” Said Democratic strategist Max Burns.
“It’s unrealistic and dystopian. I was one of the customers in the first internal beta, and you think they just… lied to the customer? It feels very strange to know that every move I made was being watched in real time.” Said Another critic.
Just Walk Out technology will continue to be used in Amazon Fresh stores in the UK and some ballparks in the US.
The following is a parody about the Amazon store.
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