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Antivirus software company ordered to pay customer $16.5M: How to file a claim

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(Nexstar) – Millions of American consumers who purchased antivirus software from Avast may be eligible to receive a portion of the $16.5 million settlement, the Federal Trade Commission (FTC) on Monday was announced in.

The FTC said it was making payments after Avast failed to protect its customers' privacy and instead collects “a treasure trove of user information through Ulius software and browser extensions without people's consent.” .

Personal information included religious beliefs, health concerns, political trends, location and financial status. 2024 Consumer Alert.

The FTC said Avast sold the information through a subsidiary called Jumpshot without notifying customers.

How does the claims process work?

FTC will notify 3,690,813 customers who purchased the software between August 2014 and January 2020.

According to the FTC, customers must receive emails during the Monday, March 7th, 2025.

Consumers Who is eligible You can use the claim number included in the email for payment Apply for online payment. The file deadline is June 5th, 2025.

The FTC says the amount of individual payments is not yet known, and “it depends on several factors, including the number of people filing the claim.”

Payment will be sent by mail in 2026. Once the payment date is determined, FTC payment website.

Anyone who needs help with a claim can contact the refund administrator at 1-866-290-0165.

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