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‘Incorrect Process:’ AT&T Claims National Outage Caused by Internal Error, Not Cyberattack

The massive AT&T network outage that affected tens of thousands of customers across the United States on Thursday was not the result of a cyberattack, the company said.

fox business report AT&T reported that the service disruption, which began around 3:30 a.m. ET Thursday, was likely caused by “incorrect application and execution of processes” during a network upgrade. The outage left users unable to make phone calls or send text messages, and major impacts were reported in cities including Houston, Dallas, Chicago, New York and Miami.

By Thursday evening, AT&T announced that service had been fully restored to all affected customers. The company says: “We have restored wireless service to all affected customers. We offer our sincere apologies to them. Staying connected to our customers is our top priority and we want to ensure that they do not experience situations like this in the future. We are taking steps to ensure this does not happen again.”

AT&T’s outages spiked Thursday morning with more than 73,000 reported problems, according to the website Downdetector, which tracks service outages, before tapering off by early afternoon. Both the FBI and FCC said they were investigating the cause.

The FCC commented on Twitter: “We are aware of the reported wireless interference and the Department of Public Safety and Homeland Security is actively investigating. We are in contact with public safety authorities, including AT&T, FirstNet, and other providers. The FBI also confirmed that it is in contact with AT&T, and a spokesperson said, “If we learn of malicious activity, we will respond accordingly.”

Initial concerns about a possible cyberattack were dismissed by defense officials, who told Fox News there was “no indication” of malicious activity. The outage occurred during a transition period for AT&T, which reported a loss of 1 million TV subscribers last month. The company’s stock recently hit a 30-year low as customers move away from traditional cable packages.

AT&T blamed internal processes for the outage, but other major carriers such as Verizon and T-Mobile have also reported some disruptions. However, the companies maintained that their networks were operating normally and suggested that the problem was caused by a failure to connect to the faulty AT&T system.

read more Click here for Fox Business.

Lucas Nolan is a reporter for Breitbart News covering free speech and online censorship issues.

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