Employee satisfaction at Dell Technologies has seen a notable decline for the second consecutive year, dropping nearly 50% over two years.
In a video update released on Tuesday, Jenn Saavedra, the Chief Human Resources Officer, revealed that Dell’s employee net promoter score has fallen to 32, as reported by Business Insider.
Last year, the score decreased from 63 to 48.
Employee net promoter score is a tool used to gauge satisfaction, based on responses to the annual “Tell Dell” survey. One of the key questions asks how likely employees would be to recommend the company as a good workplace.
Saavedra stated that the current score is considered “under the benchmark,” and the company is taking the feedback seriously. She noted that Dell is dealing with both internal and external changes.
Factors contributing to the decline, according to several employees, include ongoing layoffs, a push for staff to return to the office full-time, the integration of artificial intelligence, and shifts in company culture.
One employee shared their growing negativity towards the company, expressing concern over these changes.
In March, Dell had announced a mandate for employees living near offices to work in-person five days a week. The company’s workforce has reduced, reportedly down to 25,000 over the past two years as indicated in its SEC filing.
Earlier this year, Dell confirmed plans to cut approximately 6,650 jobs, which accounts for about 5% of its global workforce. Co-Chief Executive Jeff Clark mentioned that the market situation remains uncertain and is continuously deteriorating.
Despite the overall decline in employee satisfaction, leadership’s net promoter score stood at 76.
In an effort to enhance employee satisfaction, Saavedra mentioned that tech companies are focusing on improving transparency and fostering more open dialogue between teams and their leaders.
Furthermore, in May, Dell and Nvidia announced plans to launch a groundbreaking supercomputer powered by artificial intelligence next year, aiming to support research initiatives at the Department of Energy.
Dell has yet to respond to requests for additional commentary on this matter.
