Starbucks managers are using pen and paper to update employee schedules and salaries after a ransomware attack affected a third-party software supplier whose system is used to electronically record barista schedules. are being tracked.
Panasonic's British subsidiary Blue Yonder Group, which sells supply chain software to Starbucks and other retailers, said Thursday that its service had been disrupted by a ransomware attack.
The company, whose products help businesses such as fulfillment and delivery logistics, said it was working “around the clock” to resolve the issue.
Starbucks said the outage affected 11,000 of its stores in North America, but service continued uninterrupted.
A spokesperson for the Seattle-based coffee house chain told Reuters that the incident had “no impact on customer service and the company is working to ensure that employees are able to adjust their working hours with limited disruption and discrepancies.” We are working to ensure that they are paid in full accordingly.”
Starbucks told employees that Blue Yonder has not provided a timeline for when the issue will be resolved. According to Bloomberg News.
Baristas scheduled to receive paychecks on Friday will receive compensation for shifts scheduled for the week of November 18th, but will receive pay that does not reflect actual hours worked because illness is not taken into account. There is a possibility that you will receive it. days or additional shifts were picked up.
“We hope this suspension does not impact payroll processing in the coming weeks,” the company told employees.
“However, we continue to look for ways to improve payment accuracy and processing in case the outage continues.”
Blue Yonder said in a statement Monday that it has notified customers about the incident and “will continue to contact them as appropriate.”
“At Blue Yonder, we experienced a disruption in our managed services hosting environment, which we determined was the result of a ransomware incident,” said Marina Renneke, a company spokesperson.
“Since learning of the incident, the Blue Yonder team has been working diligently with external cybersecurity firms to advance the recovery process. We have implemented several defensive and forensic protocols. ”
