As airports prepare for holiday travel, American Airlines said it is enhancing its technology to allow passengers to board only if their assigned group is called. announced In a release Wednesday.
“Our customers have told us that being able to fly in their assigned group is important to them because it's a benefit that comes with AAdvantage status and fare purchases,” said American Airlines Senior Vice President of Airport Operations, Reservations, and Service Recovery. said Julie Russ, President. said in a release.
“The initial positive response from customers and team members has exceeded our expectations, so we're excited to leverage this technology and offer it to our customers ahead of the Thanksgiving holiday.” Rath continued.
If a passenger tries to board before their assigned group, the software will not accept the ticket and a sound will sound, according to the release. If a customer has a companion from their previous boarding group, there will be an override button if needed, according to the announcement.
The company has already trialled the new software at Albuquerque International Sunport (ABQ), Ronald Reagan Washington National Airport (DCA) and Tucson International Airport (TUS) within the last month, according to the announcement.
